FAQs


Oils

I work primarily with Songbird Unscented Massage Wax, a unique blend of natural beeswax and natural ingredients (Almond Oil, Olive Oil, Beeswax, Arnica Flower Extract, Natural Vitamin E). I also use a selection of other natural oils if you are vegan (Beeswax free) or have an allergy to Almond Oil for example. I do not use aromatherapy oils in my treatments. I can work with specific oils if you have a particular favourite but please discuss this with me prior to treatment as I cannot accept responsibility for any skin irritations or ill effects that may occur with your own oils.

Undressing/privacy

I will give you privacy to undress prior to the treatment and you will be carefully covered with drapes or towels throughout. You can undress fully or keep underwear on as you feel comfortable. The session can be applied through clothes if you prefer.

Disability

I believe massage should be experienced by all and try to ensure that everyone who would like to can have a treatment. I usually work from a table but can negotiate some treatments in a chair, for example. Please talk to me prior to your session if you have specific needs.

The treatment room is located on the ground floor. There are two steps into my home at the front door. Toilet facilities are located on the first floor, up a flight of stairs.

Prices

I don’t have a fancy list of treatments. I can focus on a specific area such as neck and shoulders or facial massage to create a bespoke experience, just let me know what you would like.

TreatmentTimePrice
Holistic massage60 minutes£40
Holistic massage90 minutes£55
Pregnancy massage*90 minutes£55
* Initial treatment including consultation subsequent treatments as above.

Gift vouchers make a great gift and are available.

Cancellations

Please try to give me 24 hours notice if you think you can’t make it. Reluctantly I do have to charge for cancellations made under 24 hours and no shows, this is to cover my costs and loss of clinic time.


Privacy Notice

Your privacy is of utmost importance and I adhere to GDPR regulations. This Privacy Policy explains how I use any personal information I hold about you.

What information I hold about you

When you book a massage treatment with me I will gather some personal information about you through the initial consultation process at your first treatment, through information gathered during subsequent treatments or through information you may have told me over the telephone or by email. This is necessary to inform your treatment session and to ensure I am fully insured to treat you. I also gather your contact details such as email address for communication purposes.

How I use the information about you

Your personal information will only be used for the purpose of informing your massage treatment and will never be shared with any third party without your explicit written consent. An example of when it may be shared with your consent could be if I refer you to another health care professional such as a physiotherapist in order to enhance your treatments. From time to time I may send out Newsletters by email updating you of any new techniques I have accomplished or special offers for example. You will only receive this if you have opted-in to my mailing list. You can ask to be removed from the mailing list at any time. Your contact details will never be shared with any third party.

Consent

When you receive a massage session you are consenting to me holding your personal information for the purposes described above. I will also ask for your consent to me holding your contact details for the purpose of sending out newsletters, you can withdraw this at any time by contacting me.

Access to your information

Your information will be stored securely and you have the right to request details on what information I hold. You can ask me to correct any information which you feel is inaccurate. Your information will only be held for as long as it remains relevant to your massage treatments, after which it will be securely disposed of. You can ask for your information to be deleted, but please note in order to comply with my insurance I am required to retain your records for 7 years.

Other websites and social media platforms

This website contains links to other websites and social media platforms. This privacy policy only applies to this website so when you link to other websites and social media platforms you should read their own privacy policy.

Changes to this Privacy Policy

I keep this Privacy Policy under regular review and will place any updates on this web page. This privacy policy was last updated on May 11th 2018.

Making a complaint

If you wish to make a complaint about a data breech please contact me via email massage@clairewynn.co.uk or contact ico.org.uk